Privacy Policy
Last updated: 5/23/2026
Who We Are
Cleanup Crew provides junk removal, trash hauling, debris removal, furniture removal, appliance removal, and cleanup services for homes, rentals, businesses, and job sites.
This Privacy Policy explains how Cleanup Crew collects, uses, and protects your information when you visit our website, submit a form, request a quote, schedule service, or communicate with us.
Information We Collect
We may collect the following information:
- Name
- Email address
- Mobile phone number
- Service address or pickup location
- Details about the items, junk, debris, or materials you want removed
- Photos or descriptions you submit for a quote
- Messages submitted through website forms, text messages, email, or phone calls
- Approximate location such as city or region
- Website usage information such as pages visited, referral source, browser type, and device information
How We Use Information
We use your information to:
- Respond to quote requests and service inquiries
- Schedule junk removal or cleanup services
- Confirm appointment details
- Send arrival updates and service-related messages
- Ask follow-up questions about the job
- Provide customer support
- Improve our website, forms, and customer experience
- Maintain business records
- Comply with legal obligations
SMS Consent and Service Messaging
Providing a mobile phone number is optional. You may request service or contact Cleanup Crew without agreeing to receive text messages.
If you choose to receive text messages, you must actively provide consent before messages are sent. Cleanup Crew may send text messages related to your inquiry or requested service, including quote follow-up, scheduling, appointment reminders, arrival updates, service questions, and customer support.
Message frequency varies based on your inquiry, appointment status, and communication with Cleanup Crew.
Cleanup Crew does not send promotional or marketing SMS messages unless you separately consent to receive them.
You may opt out at any time by replying STOP. You may reply HELP for assistance as described in our Terms of Service.
Consent to receive text messages is not a condition of purchase.
Mobile Information and Data Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as website hosting providers, communication platforms, scheduling tools, payment processors, or customer support systems, is permitted solely to operate Cleanup Crew services.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Data Sharing
We do not sell or rent personal information.
We may share information with service providers that help us operate our business, such as website hosting providers, communication platforms, scheduling tools, payment processors, analytics providers, and customer support systems.
These providers are allowed to use your information only as needed to provide services to Cleanup Crew.
We do not share mobile phone numbers, SMS consent, or SMS opt-in data with affiliates or third parties for marketing or promotional purposes.
Payments
If Cleanup Crew accepts online payments, payment information may be processed by a secure third-party payment processor. Cleanup Crew does not store full credit card numbers on its website.
Data Retention
We retain personal information for as long as needed to provide services, respond to customer requests, maintain business records, resolve disputes, and comply with legal obligations.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting legal@cleanupcrewpros.com.
Security
We use reasonable safeguards to protect personal information, including secure website connections, access controls, and trusted third-party service providers.
No online system can guarantee complete security, but we take reasonable steps to protect your information.
Children’s Privacy
Cleanup Crew services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Contact Us
Questions about this Privacy Policy may be directed to legal@cleanupcrewpros.com.